Course Category: Courses

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What Does Great Customer Service Look and Sound Like?

Course Details Delivering great customer service is all about your communication approach and how you treat the customer throughout their experience dealing with you. This course looks at the three V’s of communication, as studied by Albert Mehrabian that should always be consider when communicating with customers. Once the course is completed, you will understanding […]

Dealing with Difficult Customers: Defusing Situations over the Phone

Course Details Have you spoken with a customer over the phone who was irritated, loud, and extremely angry? This course shows you how to diffuse the situation and turn things around while remaining calm and professional. This course comes with additional materials to help you implement the learning, including three key actions to take, a […]

Angry woman in white shirt talking on phone

Strategies To Dealing With Difficult Customers

Course Details Explores how to positively resolve difficult situations. “The Customer is always right”. Right? Well, not always, but the customer is always the customer, and while they’re your customer you need strategies to deal with whatever challenges they bring. What you’ll learn

Man wearing jeans walking while carrying shopping bags

Understanding the Customer (CPD Certified)

Course Details The best way to give your customers great service is by understanding them inside out. Now, you’re thinking, ‘Great, I’ll just ask them what they want.’ But it’s not that easy. People often don’t know what they want, so you’ll need to use a variety of techniques to find out more about your […]

Attitude in Customer Service: Character and Integrity

Attitude in Customer Service: The Keys to Success

Course Details This awareness program helps viewers understand that a great attitude isn’t something that magically happens. It’s a choice that’s made in advance. Have you ever wondered what makes some people seem so positive or upbeat while others seem so negative? The goal of this course is to identify the keys of how to […]

Enhancing Service By Listening

Course Details When we care we listen to needs. Then we can provide excellent service. This entertaining and stimulating program is designed to help you develop positive attitudes to service, build passion for service excellence and improve face to face and phone service skills. Plot: Service is integral to Cutting Edge; if a client is […]

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Delivering Sensational Customer Service

Course Details Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service […]

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Customer Service 101

Course Details This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills What you’ll learn

Customer Experience Management: Brand Purpose & Leadership

Course Details This course’s focus is predominately given to the importance of having a brand purpose. Experts Shaun Smith and Andy Milligan will share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Experience People Love, and some of the techniques their company, Smith+Co, uses to help organizations become purposeful […]

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Customer Experience: Mapping Customer Journeys

Course Details The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business. Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as […]