Course Category: Courses

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Gladly Routing Behavior for Agents

Course Description Agents are on the frontline, working to delight customers with excellent service. While focused on these interactions, Gladly systematically matches Agents with the right Customers at the right time. In this course, you will learn how and when Gladly routes Customers to you as an Agent. What you’ll learn Who should take this […]
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Personalize Self-Service With Gladly Sidekick

Course Description Gladly Sidekick is an AI and automation platform for Customer service teams, built to deliver radically personal self-service across all digital channels through Gladly Hero. Gladly Sidekick helps Customers help themselves with personalized self-service and AI-assisted communication. It works hand-in-hand with Gladly Hero so that brands can deliver radically personal Customer service at […]
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SMS Compliance Fundamentals

Course Description With incredibly high read rates, SMS can be one of the best tools to deliver messaging to Customers. That said, you’ll want to ensure you follow the right guidelines to continue successfully communicating via SMS. This guide will help you understand how to stay compliant with SMS rules and avoid downtime when texting […]
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Two individuals review a computer showing the data behind their small business.

AI Fundamentals for Business Professionals

Course Details This course has been designed for business professionals needing a well-rounded introduction to Automated Intelligence and use cases for business professionals. In the course, we provide both insight and demonstrations to get you started on your roadmap for business success using AI tools. Artificial intelligence (AI) refers to the simulation of human intelligence […]
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Understanding Artificial Intelligence

Course Details Unlock the power of AI to transform the way you work. Guided by senior futurist and expert Garry Golden, you’ll uncover the AI player landscape, learning about the diverse entities shaping AI’s future and their significant impact on businesses. Dive into the dynamics of human-AI relationships to understand the potential and challenges of […]
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Incorporating AI in Business Strategies

Course Details This course explores the significance of integrating AI into modern business practices. It highlights AI as a powerful ally that can amplify business processes and identify potential opportunities in the market. The course emphasizes the accumulation of vast amounts of data by businesses and the benefits of utilizing predictive AI models to generate […]
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Introduction to AI

Course Details This course will delve into the exciting world of AI, and explain exactly what it means, examples of current uses, the different types of AI, and how we can benefit from them. What you’ll learn
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A remote team has a friendly discussion together on a video call.

Relationship Building With Virtual Teams: Activities to Foster Culture

Course Details With the increasing shift to remote and hybrid work environments, it is critical that organizations adapt and find novel ways to build a culture of trust and collaboration. In this course, HR expert Amber Vanderburg shares strategies to effectively integrate team building activities into your organization. Amber begins the course by discussing how […]
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A remote team collaborates by doing a tablet exercise together.

Creating a Culture of Remote Collaboration

Course Details As more and more companies shift to a remote/hybrid model, it is more important than ever that leaders know how to provide valuable collaboration opportunities to their team’s. In this course, HR expert Amber Vanderburg shares strategies that you can implement to increase collaboration and promote a positive workplace culture, whether that workplace […]
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A remote worker sits comfortably while using their phone and laptop for work.

Build Motivation and Trust in your Remote Team

Course Details Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e-learning course is for the […]
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