Strategies To Dealing With Difficult Customers

Course Details

Explores how to positively resolve difficult situations. “The Customer is always right”. Right? Well, not always, but the customer is always the customer, and while they’re your customer you need strategies to deal with whatever challenges they bring.

What you’ll learn

• Explain the importance of empathy in customer service
• Identify how to remain calm when addressing a challenging customer service situation
• Identify strategies for resolving a difficult customer service situation