All Courses
What Does Great Customer Service Look and Sound Like?
Categories:
Learning & Development,
Operations,
Customer Service,
Time
10 min
Course Details
Delivering great customer service is all about your communication approach and how you treat the customer throughout their experience dealing with you. This course looks at the three V’s of communication, as studied by Albert Mehrabian that should always be consider when communicating with customers.
Once the course is completed, you will understanding the importance of visual, vocal and verbal communication when interacting with your customers.
What you’ll learn
- The 3 V’s of customer communication.
- How to deliver excellent customer service visually, vocally and verbally.
Course Content
What Does Great Customer Service Look and Sound Like?
Visual- body language, Vocal- tone or speed, Verbal- the words you say
Great costumer service is when a costumer is left with the awareness that his/her issue has been solved to the best possible outcome and that in the process he had a positive, fun, experience with the interaction he had with the agent. resulting in the best experience for both the costumer and the product expert.