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Customer Service 101

Categories:

Learning & Development,

Operations,

Customer Service,

Time 1 hr

Current Status

Not Enrolled

Price

Free

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Course Details

This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills

What you’ll learn

Articulate why it’s important to build your customer service skills
Detail what good customer service looks like
Reflect on the skills you need to deliver great customer service
Practice your customer service skills
Develop an action plan to take your customer service learning further

Course Content

Customer Service 101

Lesson

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2 Comments

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samrangel

1 month ago

Hi,

My name is Samueñl Rangel, and I am excited to start.

Gladly

Gerard Urbano

1 month ago

Reply to samrangel

Welcome to the Gladly community!

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