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Customer Service 101

Categories:

Learning & Development,

Operations,

Customer Service,

Time 1 hr
Current Status
Not Enrolled
Price
Free
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Course Details

This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills

What you’ll learn

  • Articulate why it’s important to build your customer service skills
  • Detail what good customer service looks like
  • Reflect on the skills you need to deliver great customer service
  • Practice your customer service skills
  • Develop an action plan to take your customer service learning further

Course Content

Customer Service 101
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samrangel
samrangel
1 month ago

Hi,

My name is Samueñl Rangel, and I am excited to start.

Gerard Urbano
Gladly
1 month ago
Reply to  samrangel

Welcome to the Gladly community!