Gladly Academy

Filters
L&D Gladly All
Filter Reset

Showing Results for: Courses

Active Listening for Deeper Connections

Learning & Development Soft Skills Communication

Learn empathy in customer service, sales, and leadership in this short video course.

Time 12 min

How To Develop Your Questioning & Listening Skills

Learning & Development Soft Skills Communication

Learn effective questioning to enhance customer service in this course.

Time 15 min

Listening Skills – The Ultimate Workplace Soft Skills

Learning & Development Soft Skills Communication

Listening Skills – The Ultimate Workplace Soft Skills.

Time 1 hr

Effective Verbal Communication for Customer Service

Learning & Development Soft Skills Communication

Boost workplace communication with listening & speaking skills.

Time 10 min

Body Language | The Psychology of Behaviour

Learning & Development Soft Skills Communication

Decode nonverbal cues to reveal feelings & motives. Learn body language in communication.

Time 1 hr

Lead With Confidence

Learning & Development Soft Skills Communication

Boost skills for work success: customer service, communication, body language, and leadership.

Time 10 min

The Easy Guide to Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 12 min

Difficult Conversations: How To Become a Master of Them

Learning & Development Soft Skills Communication Conflict Resolution

Master tough conversations with ease - learn to control emotions and, diffuse tension.

Time 25 min

Managing Conflict: Conflict Resolution

Learning & Development Soft Skills Conflict Resolution

Learn 5 conflict resolution options & actionable steps to implement them.

Time 30 min

How to Resolve Team Conflicts

Learning & Development Soft Skills Conflict Resolution

Boost team collaboration with conflict resolution skills in this interactive course.

Time 30 min

Building and Maintaining Relationships

Learning & Development Soft Skills Conflict Resolution

Learn about self-awareness, conflict management, and difficult discussions.

Time 30 min

Sharper Brain, Smarter You: Happiness

Learning & Development Soft Skills Adaptability

Discover the positive effects of exercise on the brain and its implications in the business world.

Time 13 min
1 2 3 4 5 … 10
Browse courses by tags
Learning and Development Gladly Courses

Recently Added View All

AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

Popular View All

Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

Recently Added View All

Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started

  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Academy member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Academy member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Academy member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Academy member