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Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Collaborative Goal Setting

Learning & Development Operations Goal Setting

Collaborate with your team to create goals connected to the company's success in this course.

Time 10 min

Goal Setting For Business Leaders And Executives

Learning & Development Operations Goal Setting

Equip yourself with the knowledge, tools, and techniques to set and achieve growth goals.

Time 41 min

Strategic Thinking: Tools and Techniques

Learning & Development Operations Strategic Thinking

Gain essential decision-making tools and strategic thinking skills in this course.

Time 43 min

The Fundamentals of Business Strategy

Learning & Development Operations Strategic Thinking

Learn about sustainable competitive advantage in today's dynamic, global business environment.

Time 5 hr

Strategic Thinking 101

Learning & Development Operations Strategic Thinking

Develop a strategic mindset in just 7 minutes with this micro-learning module.

Time 7 min

Decision Making 101: Facts vs. Opinions

Learning & Development Operations Strategic Thinking

Learn to differentiate between facts and opinions in decision-making.

Time 7 min

Team Goal Setting

Learning & Development Operations People Management

Master effective strategies for improving team performance and achieving organizational objectives.

Time 7 min

Multi-level Goal Setting

Learning & Development Operations People Management

Learn why goal setting is essential for individual, team, and company performance.

Time 10 min

Performance Management 101

Learning & Development Operations Business Operations

Intro to performance management with scenarios and challenges for leaders.

Time 1 hr

Planning to Achieve Objectives

Learning & Development Metrics and Planning Planning

This comprehensive course teaches effective planning techniques.

Time 18 min

Competition vs. Differentiation (SWOT Analysis)

Learning & Development Metrics and Planning Planning

Learn SWOT analysis for practical business analysis in this course.

Time 15 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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