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Becoming an Organization Focused on Continuous Learning

Learning & Development Operations Training

Establish systems for creating a learning culture for success.

Time 15 min

Lead With Confidence

Learning & Development Soft Skills Communication

Boost skills for work success: customer service, communication, body language, and leadership.

Time 10 min

Strategies for Effective Leadership Teams

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 41 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 2 hr 35 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 1 hr 8 min

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 1 hr

Master customer satisfaction to build a great business

Learning & Development Operations Customer Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Active Listening for Deeper Connections

Learning & Development Soft Skills Communication

Learn empathy in customer service, sales, and leadership in this short video course.

Time 12 min

Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Mastering Emotional Intelligence

Learning & Development Soft Skills Communication

Learn emotional intelligence for better workplace relationships and productivity.

Time 1 hr
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Learning and Development Gladly Courses

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Academy member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Academy member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Academy member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Academy member