Gladly Academy
Showing Results for: Learning & Development
Customer Experience Management: Brand Purpose & Leadership
Learning & Development Operations Customer ExperienceMaster your brand purpose with leading experts Shaun Smith and Andy Milligan.
Contact Center Excellence
Learning & Development Operations Customer ExperienceEquip your customer service team with the right skills to deliver a great customer experience.
Developing Personal Effectiveness
Learning & Development Soft Skills AdaptabilityDevelop personal effectiveness by reflecting, embracing failure, and setting boundaries.
Training Evaluation: People and Processes
Learning & Development Operations TrainingObserve people and processes critically with this comprehensive course.
Enhancing Service By Listening
Learning & Development Operations Customer ServiceDevelop positive attitudes and skills for service excellence through listening techniques.
Build Motivation and Trust in your Remote Team
Learning & Development Leadership Team BuildingFoster a cohesive team culture and drive towards shared goals by motivating remote teams.
Coaching: Frontline Leadership Success
Learning & Development Operations CoachingUnlock your leadership potential with successful coaching and enhance those around you.
Benefits of Adaptability and Flexibility
Learning & Development Soft Skills AdaptabilityLearn to improve adaptability and flexibility to overcome unexpected challenges.
Attitude in Customer Service: Words to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
Master Virtual Communication Skills And Confidence
Learning & Development Soft Skills AdaptabilityMaster communication skills and effectively engage your virtual audience with this course.
The TED Approach: Asking Questions as a Customer Service Team
Learning & Development Operations Customer ServiceIdeal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.
Leadership 201
Learning & Development LeadershipDevelop your leadership and management skills with ILM, the UK's leading voice on leadership.
About Gladly Academy
Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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