Gladly Academy
Showing Results for: Learning & Development
Train The Trainer: Essential Elements For Crafting High-Quality Training Courses
Learning & Development Operations TrainingDesign engaging content for effective learning.
Understanding Artificial Intelligence
Learning & Development Artificial Intelligence (AI)This course explains big data, intelligent data, and data science in business.
Delivering Sensational Customer Service
Learning & Development Operations Customer ServiceStand out from competitors with clear communication, a positive attitude and exemplary actions.
Understanding the Customer (CPD Certified)
Learning & Development Operations Customer ServiceMaster the art of delivering fantastic service by understanding customer needs and perspectives.
Leading with Compassion
Learning & Development LeadershipGain tools and strategies to create a productive work environment in this course by Tim Spengler.
Creating Good Impressions Through Good Rapport
Learning & Development Operations Customer LoyaltyBuild good rapport with others to strengthen relationships, learn to build and maintain trust.
Coaching: How to be a Good Mentor
Learning & Development Operations CoachingDiscover the power of peer mentoring and actively mentor those around you.
Attitude in Customer Service: Mindfulness
Learning & Development Operations Customer ServiceBoost service resiliency with 9 steps and crisis management skills.
Improving Customer Rapport
Learning & Development Operations Customer LoyaltyBoost customer service with a variety of rapport-building tips.
Techniques To Reduce Bias
Learning & Development Soft Skills CommunicationCombat bias with structured decisions. Enhance strategic thinking in interactive course.
Attitude in Customer Service: Words to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
Training Evaluation: People and Processes
Learning & Development Operations TrainingObserve people and processes critically with this comprehensive course.
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Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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