Gladly Academy

Showing Results for: Learning & Development

Becoming an Organization Focused on Continuous Learning

Learning & Development Operations Training

Establish systems for creating a learning culture for success.

Time 15 min

Lead With Confidence

Learning & Development Soft Skills Communication

Boost skills for work success: customer service, communication, body language, and leadership.

Time 10 min

Strategies for Effective Leadership Teams

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 41 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 2 hr 35 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 1 hr 8 min

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 1 hr

Master customer satisfaction to build a great business

Learning & Development Operations Customer Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Active Listening for Deeper Connections

Learning & Development Soft Skills Communication

Learn empathy in customer service, sales, and leadership in this short video course.

Time 12 min

Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Mastering Emotional Intelligence

Learning & Development Soft Skills Communication

Learn emotional intelligence for better workplace relationships and productivity.

Time 1 hr
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About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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