Gladly Academy

Showing Results for: Learning & Development

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Contact Center Excellence

Learning & Development Operations Customer Experience

Equip your customer service team with the right skills to deliver a great customer experience.

Time 1 hr

Developing Personal Effectiveness

Learning & Development Soft Skills Adaptability

Develop personal effectiveness by reflecting, embracing failure, and setting boundaries.

Time 20 min

Training Evaluation: People and Processes

Learning & Development Operations Training

Observe people and processes critically with this comprehensive course.

Time 10 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Build Motivation and Trust in your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 1 hr 10 min

Coaching: Frontline Leadership Success

Learning & Development Operations Coaching

Unlock your leadership potential with successful coaching and enhance those around you.

Time 49 min

Benefits of Adaptability and Flexibility

Learning & Development Soft Skills Adaptability

Learn to improve adaptability and flexibility to overcome unexpected challenges.

Time 10 min

Attitude in Customer Service: Words to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 36 min

Master Virtual Communication Skills And Confidence

Learning & Development Soft Skills Adaptability

Master communication skills and effectively engage your virtual audience with this course.

Time 24 min

The TED Approach: Asking Questions as a Customer Service Team

Learning & Development Operations Customer Service

Ideal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.

Time 9 min

Leadership 201

Learning & Development Leadership

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 1 hr 10 min
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Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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