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Sidekick Answers Overview and Setup
Learn how to leverage Sidekick Answers to enhance customer support by integrating generative AI.
Categories:
Gladly Software Courses,
(AI) Artificial Intelligence,
Time
45 min
Course Description
Sidekick Answers utilizes Public Answers to engage with your Customers in a conversational manner seamlessly.
This course teaches you how to use Sidekick Answers to enhance support by integrating a cutting-edge, AI-powered product designed to deliver quick, accurate, and personalized responses to Customers.
Activate Sidekick Answers
Sidekick Answers is an add-on feature. Contact Gladly Support or your CSM to get started.
What you’ll learn
- How the generative AI assistant uses your existing Gladly Answers to engage with customers.
- How to set up and manage Sidekick Answers.
- How to monitor and optimize Sidekick Answers.
Who should take this course
We primarily recommend this course for Administrators and Team Managers, but Agents can take this course as well.
Course Content
Introduction
Setup
Manage Sidekick Answers
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