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Showing Results for: Gladly Software Courses

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Help Customers on Messaging Channels

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn how to communicate with Customers through SMS, chat, and social Messaging Channels.

Time 20 min

Customer Service Essentials

Gladly Software Courses Work In Gladly Support Heroes/Agents

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Customer Data Protection and Compliance

Gladly Software Courses Compliance

Learn how Compliance Administrators manage and protect Customer data in Gladly.

Time 20 min

How to Provide Radically Personal Service

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Self-Guided Gladly Implementation

Gladly Software Courses Implement Gladly

Implement Gladly at your own pace with easy-to-follow, step-by-step instructions.

Set Up SMS and Voice

Gladly Software Courses Channel Features Voice SMS

Set up your Voice and SMS to communicate with Customers over the phone or SMS in Gladly.

Time 12 min

People-Centered Service With AI

Gladly Software Courses (AI) Artificial Intelligence

Utilize AI features in Gladly while providing customer-centered service.

Time 20 min

Build and Manage an IVR

Gladly Software Courses Channel Features Voice

Learn how to build a world-class IVR to support Voice Customers.

Time 30 min

Set Up Domains and Emails

Gladly Software Courses Channel Features Email

Set up your company domain and email addresses to communicate with Customers in Gladly.

Time 20 min

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min
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Learning and Development Gladly Courses

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

4 Communication Skills Everyone Needs

Learning & Development Soft Skills Communication

Master basics of human communication to avoid miscommunication.

Time 45 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

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Sidekick Answers Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Sidekick Answers to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Sidekick Answers Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Sidekick Answers to enhance customer support by integrating generative AI.

Time 45 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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