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Showing Results for: Gladly Software Courses

How to Work With Routing and Rules

Gladly Software Courses Routing and Rules

Learn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.

Time 40 min

Self-Guided Gladly Implementation

Gladly Software Courses Implement Gladly

Implement Gladly at your own pace with easy-to-follow, step-by-step instructions.

Customer Service Essentials

Gladly Software Courses Work In Gladly Support Heroes/Agents

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Help Customers on Messaging Channels

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn how to communicate with Customers through SMS, chat, and social Messaging Channels.

Time 20 min

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

How to Provide Radically Personal Service

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Personalize Routing With People Match

Gladly Software Courses Routing and Rules

Route Customers to the best Agents that can assist with their immediate needs with People Match.

Time 25 min

Build and Manage an IVR

Gladly Software Courses Channel Features Voice

Learn how to build a world-class IVR to support Voice Customers.

Time 30 min
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Learning and Development Gladly Courses

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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