All Courses
Help Customers on Messaging Channels
Categories:
Gladly Software Courses,
Work In Gladly,
Support Heroes/Agents,
Time
20 min
Course Description
Learn how to communicate with Customers through SMS, chat, and social Messaging Channels like Instagram Messaging and Direct Messages.
What you’ll learn
- A little bit about how Gladly receives messaging communications (e.g., SMSes) from Customers.
- How to help Customers on different Messaging Channels (SMS, chat, social messaging) in Gladly.
Who should take this course
Agents and Team Manager user roles.
Agents and Team Manager user roles
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