Gladly Academy
Showing Results for: Role Team Manager
Use and Manage the Answers Knowledge Base
Gladly Software Courses AnswersLearn how to use and manage the Answers knowledge base.
How to Work With OOTB Reports and Dashboards
Gladly Software Courses OOTB Reports and DashboardUnderstand how to use Gladly reports and dashboards to track your team's performance.
Call Listen, Coach, and Join
Gladly Software Courses Work In GladlyAssist Agents on phone calls by listening, coaching, and joining calls as needed.
Work as a Task Only User
Gladly Software Courses Work In Gladly Task UsersLearn how to work on only Tasks in Gladly as a Task Only user.
Quick Reply Buttons for Glad App
Gladly Software Courses Channel Features ChatUnderstand how Quick Reply for Sidekick can encourage Customers to self-serve through chat.
Build and Manage an IVR
Gladly Software Courses Channel Features VoiceLearn how to build a world-class IVR to support Voice Customers.
Personalize Routing With People Match
Gladly Software Courses Routing and RulesRoute Customers to the best Agents that can assist with their immediate needs with People Match.
How to Work With Routing and Rules
Gladly Software Courses Routing and RulesLearn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.
How to Provide Radically Personal Service
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn the methodologies and thinking behind what it means to provide radically personal service.
Help Customers on Messaging Channels
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn how to communicate with Customers through SMS, chat, and social Messaging Channels.
Customer Service Essentials
Gladly Software Courses Work In Gladly Support Heroes/AgentsElevate your ability to delight your Customers by combining different service strategies.
Self-Guided Gladly Implementation
Gladly Software Courses Implement GladlyImplement Gladly at your own pace with easy-to-follow, step-by-step instructions.
About Gladly Academy
Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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