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How to Ask More Powerful Questions

Learning & Development Soft Skills Communication

Unleash creativity and self-awareness with powerful questioning techniques in this course.

Time 5 min

Developing Emotional Intelligence for Interpersonal Communication

Learning & Development Soft Skills Communication

Improve relationships with interpersonal skills: Inspire, influence, communicate, resolve conflict.

Time 15 min

Coaching 101

Learning & Development Leadership

Build your coaching skills with interactive self-study, featuring realistic examples and scenarios.

Time 1 hr

How to Give Feedback

Learning & Development Operations Coaching

Master the art of providing effective feedback with practical tips, tools, and exercises.

Time 20 min

Developing as a Leader & Manager

Learning & Development Leadership

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 1 hr 28 min

Leadership 101

Learning & Development Leadership

Master foundational leadership concepts and the importance of authentic leadership in this course.

Time 25 min

Leading with Compassion

Learning & Development Leadership

Gain tools and strategies to create a productive work environment in this course by Tim Spengler.

Time 40 min

Leadership 201

Learning & Development Leadership

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 1 hr 10 min

How Can You Influence Others?

Learning & Development Leadership

Make positive impressions that inspire action - dive into body language, speech, and energy levels.

Time 15 min

Self-Determination: Empowering Your Team for Greater Engagement

Learning & Development Leadership

Learn three psychological needs for motivation and cooperation in organizations.

Time 15 min

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 2 hr 35 min
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Learning and Development Gladly Courses

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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