Gladly Academy

Showing Results for: Customer Engagement

Proactive Customer Service

Learning & Development Operations Customer Service

Dr. Jagdish Sheth provides an overview on brand loyalty and its theories.

Time 34 min

Customer Experience Management: Brand Promise & Customer Loyalty

Learning & Development Operations Customer Loyalty

Learn how to design a distinctive customer experience with leading experts.

Time 1 hr 10 min

Customer Experience Management: Grow Your Business With A Purpose

Learning & Development Operations Customer Loyalty

Understand what it takes to make customers delighted and improve their experience.

Time 3 hr

Customer Service And Experience Improvement: Gain Devoted Customers

Learning & Development Operations Customer Loyalty

Learn from successful 3-D businesses and understand what it takes to delight your customers.

Time 15 min

Master customer satisfaction to build a great business

Learning & Development Operations Customer Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Improving Customer Rapport

Learning & Development Operations Customer Loyalty

Boost customer service with a variety of rapport-building tips.

Time 15 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Customer Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 30 min

Passion for Service: Excellence in Customer Service

Learning & Development Operations Customer Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 30 min

Show Up and Follow Through to Build Strong Connections with Customers

Learning & Development Operations Customer Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 15 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Customer Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Measuring Customer Service

Learning & Development Operations Customer Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 13 min

Building a Successful Customer Experience Program

Learning & Development Operations Customer Experience

Learn how to create a consistent and remarkable experience in this 3-part course.

Time 2 hr 18 min
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About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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