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Showing Results for: Customer Engagement

Proactive Customer Service

Learning & Development Operations Customer Service

Dr. Jagdish Sheth provides an overview on brand loyalty and its theories.

Time 34 min

Customer Experience Management: Brand Promise & Customer Loyalty

Learning & Development Operations Customer Loyalty

Learn how to design a distinctive customer experience with leading experts.

Time 1 hr 10 min

Customer Experience Management: Grow Your Business With A Purpose

Learning & Development Operations Customer Loyalty

Understand what it takes to make customers delighted and improve their experience.

Time 3 hr

Customer Service And Experience Improvement: Gain Devoted Customers

Learning & Development Operations Customer Loyalty

Learn from successful 3-D businesses and understand what it takes to delight your customers.

Time 15 min

Master customer satisfaction to build a great business

Learning & Development Operations Customer Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Improving Customer Rapport

Learning & Development Operations Customer Loyalty

Boost customer service with a variety of rapport-building tips.

Time 15 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Customer Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 30 min

Passion for Service: Excellence in Customer Service

Learning & Development Operations Customer Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 30 min

Show Up and Follow Through to Build Strong Connections with Customers

Learning & Development Operations Customer Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 15 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Customer Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Measuring Customer Service

Learning & Development Operations Customer Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 13 min

Building a Successful Customer Experience Program

Learning & Development Operations Customer Experience

Learn how to create a consistent and remarkable experience in this 3-part course.

Time 2 hr 18 min
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Learning and Development Gladly Courses

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Academy member

  • “The site the Gladly team put together is amazing!”

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Academy member