Gladly Academy
Showing Results for: Role Analyst
How to Work With OOTB Reports and Dashboards
Gladly Software Courses OOTB Reports and DashboardUnderstand how to use Gladly reports and dashboards to track your team's performance.
How to Work With Insight Builder
Gladly Software Courses Insight BuilderUse Insight Builder and Gladly data to create reports that meet your business analytic needs.
Personalize Routing With People Match
Gladly Software Courses Routing and RulesRoute Customers to the best Agents that can assist with their immediate needs with People Match.
How to Work With Routing and Rules
Gladly Software Courses Routing and RulesLearn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.
Support Hero Certificate Course
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn everything you need to know to provide radically personal service as an Agent.
Administrator Certificate Course
Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance AdministratorsLearn how to manage Gladly and its many features to help your team provide great service.
About Gladly Academy
Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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