Gladly Academy

Filters
L&D Gladly All
Filter Reset

Showing Results for: Management Skills

The Easy Guide to Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 12 min

Difficult Conversations: How To Become a Master of Them

Learning & Development Soft Skills Communication Conflict Resolution

Master tough conversations with ease - learn to control emotions and, diffuse tension.

Time 25 min

Coaching: Frontline Leadership Success

Learning & Development Operations Coaching

Unlock your leadership potential with successful coaching and enhance those around you.

Time 49 min

Remote Onboarding For New Hires

Learning & Development Operations Training

Engage new hires in remote work by learning training and leadership strategies.

Time 1 hr 10 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 1 hr

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 2 hr 35 min

Strategies for Effective Leadership Teams

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 41 min

Build Motivation and Trust in your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 1 hr 10 min

Creating a Culture of Remote Collaboration

Learning & Development Leadership Team Building

Discover how you can make collaboration across a remote team successful.

Time 1 hr 11 min

Relationship Building With Virtual Teams: Activities to Foster Culture

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 1 hr 12 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 1 hr 8 min
Browse courses by tags
Learning and Development Gladly Courses

Recently Added View All

AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

Popular View All

Phone Support Etiquette

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 8 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 6 hr 30 min

Recently Added View All

Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

AI for Modern Customer Service Teams

Gladly Software Courses (AI) Artificial Intelligence

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Academy

Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started

  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Academy member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Academy member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Academy member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Academy member