Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Group of professionals talking around a table while one woman looks stressed

How to Resolve Team Conflicts

Course Details How to Resolve Team Conflicts is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters, simple messages and skills for resolving clashes with coworkers. In this course you will learn how to discuss and resolve issues, speak assertively, communicate with care, and make others feel […]
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Woman in striped shirt talking to two men seated at a work table

Managing Conflict: Conflict Resolution

Course Details Depending on the situation itself and the people involved, there is no one way of dealing with a conflict situation. This course provides you with a variety of effective techniques and strategies to handle conflict in the workplace. In just 30 minutes, you’ll feel more confident about navigating everyday situations with colleagues, friends, […]
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Stop avoiding tough talks. Learn to navigate challenging conversations with confidence, whether you’re giving feedback to colleagues, negotiating with leadership, or addressing personal relationships. Communication expert Alan Stevens teaches you proven techniques to: Perfect for managers, HR professionals, and anyone looking to improve their communication skills in both professional and personal settings. Transform […]
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Dealing With Difficult People

The Easy Guide to Dealing With Difficult People

Course Details Whether it’s in the office, warehouse, factory, or working outdoors, there may be times when we are faced with difficult or aggressive behaviour. In a workplace, difficult or aggressive behaviour can increase stress, lower productivity, damage morale, do great harm to your organisation’s image and can even result in injury. This Dealing With […]
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Group of people talking in a room with large windows

Lead With Confidence

Course Details Lead With Confidence shows the power of non-verbal communication and how to use body language and eye contact to demonstrate leadership confidence; Practice techniques to exude confidence when speaking to others. Stuff happens. Maybe your team responds to an idea in a way you never expected. Maybe the people who were supposed to […]
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Woman in black shirt talking to a seated man in a blue sweater

Body Language | The Psychology of Behaviour

Course Details Did you know that 96% of communication is non-verbal? So when you try to gauge how someone is feeling, or when they are lying, why do we look to their words for the tell-tale signs? If you want to truly understand the emotions that someone is going through, or their hidden motives, you […]
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Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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