Course Tag: Communication Skills

Check out our Communication Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Person reviews a presentation they are planning for a team they manage.

Leadership 201

Course Details Being a leader, whether that’s as a team lead, a supervisor, a manager or even a director, can be one of the most rewarding yet challenging jobs you will ever have. Not only do you have to lead and develop a team of very diverse individuals, but you also have to inspire and […]

A manager sits at a computer as they review a new presentation they created.

Leading with Compassion

Course Details In this course, you will discover how compassionate leaders care about their team’s emotional and life needs and recognize that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared-for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring […]

A manager reviews team feedback on their computer.

Leadership 101

Course Details Learn about the fundamentals of effective leadership, the 6 leadership styles, and what you can do to become a more dynamic leader for your organization. This course shows you how to create and execute your leadership vision and empower your team members to reach their potential. Leaders are made, not born – and […]

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Developing as a Leader & Manager

Course Details You were likely promoted to a leadership position because you were excellent as an individual contributor, but leading people requires a whole new set of skills. You’re suddenly tasked with delegating tasks, managing disputes, and making difficult decisions and assessments. In this course, bestselling author and success coach Kirsten Blakemore will help you […]

Man standing in front of a chalkboard while talking to colleagues

Training Evaluation: People and Processes

Course Details This course provides a comprehensive understanding of critical observation skills relevant to individuals across all professions. Participants will learn to analyze the details beyond surface-level communication and explore the deeper meaning of various aspects of work. By training in critical observation, participants will be better equipped to understand the rationale behind people and […]

Man thinking and typing on a laptop while taking notes

Facilitation Skills: How to Lead Effective Training

Course Details Exemplary facilitators are fearless because they prepare thoroughly, are organized, respect the experiences of adult learners, use attend to various styles, and draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions. What you’ll learn

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Coaching: Guiding All Forms of Intercultural Communication

Course Details In today’s interconnected world, mastering the art of communication is paramount for success in business. The ability to effectively engage with individuals from diverse backgrounds is crucial, especially given the prevalence of online cross-border meetings in our global marketplace. In this course, Dr. Tonia Phanor draws upon her extensive experience of living and […]

Two men talking with coffee mugs in front of them

Feedback & Difficult Conversations

Course Details We all know that feedback can be a double-edged sword – it can either lift us up or bring us down. But what if we told you that the key to giving and receiving feedback starts with ourselves? In this course, we’ll teach you how to provide constructive feedback that helps you improve. […]

Man and woman in office chatting and looking at computer

Coaching: How to be a Good Mentor

Course Details How to be a Good Mentor is an ideal course for anyone wanting to develop their mentoring skills. A mentor, usually a person with more experience, provides an opportunity for a person with less experience to gain an understanding of the best ways to develop or improve necessary skills and participate successfully in […]

Practicing Empathy in Customer Service

Course Details When an emotional customer pops up in front of you, what do you do? Listen to them and deal with their problem? Sure. But that might not be enough to make the customer feel understood. Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize […]