Course Category: Courses

Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Rapport is a connection with another person, which can happen instantly or develop over […]
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Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Two women browsing in a clothing store

Customer Service And Experience Improvement: Gain Devoted Customers

Course Details Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves? This […]
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Female optician selling glasses in a store

Customer Experience Management: Grow Your Business With A Purpose

Course Details Experts Shaun Smith and Andy Milligan share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Service People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts […]
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Male barista in an apron standing behind counter

Customer Experience Management: Brand Promise & Customer Loyalty

Course Details Customer Experience Management: Brand Promise And Customer Loyalty, can be enjoyed as a stand-alone course and – for maximum benefits – taken as the first course of a three-course series entitled Customer Experience Management Bundle: Grow Your Business With A Purpose. In this course, the focus is predominately given to the importance of […]
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Why Customer Loyalty Matters

Proactive Customer Service

Course Details This course details passive, average and proactive service, techniques for building rapport, and methods to introduce up-selling and cross-selling. Deploying these techniques will help to turn your callers & customers into business friends. CX teams are often encouraged to provide proactive customer service. Many times these instructions neglect to equip the service providers […]
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Build Resilience, Reduce Stress

Build Resilience, Reduce Stress

Course Details Resiliency is the capacity of an individual to remain unaffected by a recent or anticipated stressful event. There are many strategies and techniques which can be employed to help people become more resilient in coping with stressors, such as improving self-regulation skills, reducing emotional reactivity, developing positive thoughts about oneself and others, building […]
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Raising Resiliency - Build Tolerance for Stress

Raising Resiliency – Build Tolerance for Stress

Course Details Learn how to build a stronger tolerance for stress. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress. We will introduce you to a number of stress-relief techniques such as a “Worse Case Scenario […]
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Stress Management: Stress Management Techniques

Stress Management: Stress Management Techniques

Course Details In this training course, you’ll learn effective techniques to help you manage stress, allowing you to be more productive and improve your overall sense of well-being. We discuss how stress manifests itself and how we contribute to our own perception of stress. With an understanding of this, you’ll be in a better position […]
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Resilience: Staying Adaptable and Resilient

Growth Mindset: Cultivating Lifelong Learning and Adaptability

Course Details Welcome to Growth Mindset: Cultivating Lifelong Learning and Adaptability, an empowering course designed to catalyze your personal and professional growth. This course will help you identify the barriers holding you back and pave your way toward a dynamic, growth-oriented mindset. Feel like you’re always stuck in the same place? This course will help […]
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