Course Tag: Training

Check out our Training Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Man buying a bouquet of flowers from a woman florist

Delivering Sensational Customer Service

Course Details Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service […]
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Two women shopping in a store and looking at a pink sweater

Customer Service 101

Course Details This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills What you’ll learn
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