Course Tag: Training

Check out our Training Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Woman with confused expression talking on phone while looking at open package box

Handling An Irate Caller

Course Details Complaining, emotion-charged callers are an unfortunate, yet sometimes inevitable aspect of customer service in any organization. They can take you by surprise, and if not handled appropriately, the implications can be severe. This self-paced course provides viewers with several practical suggestions on how to effectively manage that irate caller. What you’ll learn
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Angry woman looking at cellphone in her hand while yelling

Handling Confrontational Customers

Course Details Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. This can be hard when you’re dealing with customers who are rude and confrontational, even bordering on abusive! Adopt good practices to manage […]
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Woman in white shirt thinking and looking out window

Attitude in Customer Service: Mindfulness

Course Details Businesses can only be successful to the degree that they keep their customers happy. A single bad customer service experience can affect a business as drastically as numerous positive customer service experiences. Mindfulness can: help relieve stress, treat heart disease, lower blood pressure, reduce chronic pain, improve sleep, and alleviate gastrointestinal difficulties. Mindfulness […]
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Woman in blue shirt smiling and talking into headset

Attitude in Customer Service: Words to Avoid

Course Details This course features eight common phrases which are used innocently every day by customer service staff everywhere. Although these eight phrases are normally used with good intentions, they have the distinct effect of damaging customer relationships. This program illustrates how to avoid the “Killer Words” and drives home the point that the customer’s […]
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Woman wearing headset while talking and working on a computer

Phone Support Etiquette

Course Details The way you handle phone interactions can significantly impact customer satisfaction and the overall success of your call center. In this course, we will delve into the importance of phone etiquette, its components, and practical techniques to enhance this skill. What you’ll learn
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Group of people working on a project

Customer Service 201: Remarkable Service

Course Details Customer service has become the key differentiator between companies that excel and those that merely coast (or stumble into decline). Your competition might offer similar products or services to yours, and your customers might be able to compare prices better than ever before – but if you can deliver a remarkable customer service […]
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Man wearing jeans walking while carrying shopping bags

Understanding the Customer (CPD Certified)

Course Details The best way to give your customers great service is by understanding them inside out. Now, you’re thinking, ‘Great, I’ll just ask them what they want.’ But it’s not that easy. People often don’t know what they want, so you’ll need to use a variety of techniques to find out more about your […]
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Attitude in Customer Service: Character and Integrity

Attitude in Customer Service: The Keys to Success

Course Details This awareness program helps viewers understand that a great attitude isn’t something that magically happens. It’s a choice that’s made in advance. Have you ever wondered what makes some people seem so positive or upbeat while others seem so negative? The goal of this course is to identify the keys of how to […]
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Enhancing Service by Listening

Enhancing Service By Listening

Course Details When we care we listen to needs. Then we can provide excellent service. This entertaining and stimulating program is designed to help you develop positive attitudes to service, build passion for service excellence and improve face to face and phone service skills. Plot: Service is integral to Cutting Edge; if a client is […]
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Woman smiling while looking at her computer

Mastering Customer Service

Course Details An effective customer service strategy is not just about answering the phone. It’s about providing value to the customer throughout their entire experience with your company. Don’t just “deal with your customers.” Help them and offer solutions that could enhance their experience with you. Be the best version of yourself, available to them […]
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