Assuming your entire Proactive Chat Campaign is properly configured, the most common cause of the issue is the URL Trigger containing the URL protocol, such as www. or https://. Make sure to exclude the URL protocol when setting up URL Triggers.
We're upgrading Gladly Academy and its underlying platform on July 31. On that day, all users will receive a password reset email to access the updated Academy. The web address will stay the same, and your course completions will carry over.
Q. Why is my Proactive Chat Campaign not appearing on my webpage?
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