Routing
-
Routing Overview
- Routing Priority by Channel
- SLA Benchmarks
- How SLA Impacts Routing
- How Routing Works
- Routing Concepts
- What Is Routing?
-
Routing FAQs and Troubleshooting
- Q. What does ‘because of conversation reassignment’ mean in the Conversation Timeline?
- Q. How do we prioritize routing new Conversations first before Conversations that are due/overdue?
- Q. Can we limit the number of emails Agents can receive?
- Q. Are Notes routable?
- Q. How do we block disruptive Customers from routing to Agents?
- Q. Why do I see multiple routing events called “Gladly Voice browser connection failed?”
- People Match and Skills
- Dedicated Hero