How To Communicate With Empathy
Course Description Learn how the tone of your voice or text communication makes the difference between OK service and great service. What you’ll learn
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How Your Tone Affects Service
Course Description Learn how the tone of your voice or text communication makes the difference between OK service and great service. What you’ll learn
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Build Resilience, Reduce Stress
Course Details Resiliency is the capacity of an individual to remain unaffected by a recent or anticipated stressful event. There are many strategies and techniques which can be employed to help people become more resilient in coping with stressors, such as improving self-regulation skills, reducing emotional reactivity, developing positive thoughts about oneself and others, building […]
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Raising Resiliency – Build Tolerance for Stress
Course Details Learn how to build a stronger tolerance for stress. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress. We will introduce you to a number of stress-relief techniques such as a “Worse Case Scenario […]
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Stress Management: Stress Management Techniques
Course Details In this training course, you’ll learn effective techniques to help you manage stress, allowing you to be more productive and improve your overall sense of well-being. We discuss how stress manifests itself and how we contribute to our own perception of stress. With an understanding of this, you’ll be in a better position […]
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Growth Mindset: Cultivating Lifelong Learning and Adaptability
Course Details Welcome to Growth Mindset: Cultivating Lifelong Learning and Adaptability, an empowering course designed to catalyze your personal and professional growth. This course will help you identify the barriers holding you back and pave your way toward a dynamic, growth-oriented mindset. Feel like you’re always stuck in the same place? This course will help […]
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Benefits of Adaptability and Flexibility
Course Details Don’t you hate it when the supermarket moves everything around? You just stand there like a lemon, wondering where they put the biscuits. In life, things rarely stay the same. Often you set out with a plan only for an unexpected spanner to be thrown in the works. It could be the biscuits, […]
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Difficult Conversations: How To Become a Master of Them
Course Details Stop avoiding tough talks. Learn to navigate challenging conversations with confidence, whether you’re giving feedback to colleagues, negotiating with leadership, or addressing personal relationships. Communication expert Alan Stevens teaches you proven techniques to: Perfect for managers, HR professionals, and anyone looking to improve their communication skills in both professional and personal settings. Transform […]
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The Easy Guide to Dealing With Difficult People
Course Details Whether it’s in the office, warehouse, factory, or working outdoors, there may be times when we are faced with difficult or aggressive behaviour. In a workplace, difficult or aggressive behaviour can increase stress, lower productivity, damage morale, do great harm to your organisation’s image and can even result in injury. This Dealing With […]
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Body Language | The Psychology of Behaviour
Course Details Did you know that 96% of communication is non-verbal? So when you try to gauge how someone is feeling, or when they are lying, why do we look to their words for the tell-tale signs? If you want to truly understand the emotions that someone is going through, or their hidden motives, you […]
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