Course Tag: Management Skills

Check out our Management Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

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Difficult Conversations: How To Become a Master of Them

Course Details Stop avoiding tough talks. Learn to navigate challenging conversations with confidence, whether you’re giving feedback to colleagues, negotiating with leadership, or addressing personal relationships. Communication expert Alan Stevens teaches you proven techniques to: Perfect for managers, HR professionals, and anyone looking to improve their communication skills in both professional and personal settings. Transform […]

The Easy Guide to Dealing With Difficult People

Course Details Whether it’s in the office, warehouse, factory, or working outdoors, there may be times when we are faced with difficult or aggressive behaviour. In a workplace, difficult or aggressive behaviour can increase stress, lower productivity, damage morale, do great harm to your organisation’s image and can even result in injury. This Dealing With […]