Course Tag: Management Skills

Check out our Management Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A leader addresses a group of people in a friendly environment.

Leadership and Team Development

Course Details Everyone remembers why they left a job. Whether it’s a bad manager, toxic work culture, or a better opportunity, these experiences are what shape your journey to leadership. In this course, Co-Founder of the wellbeing platform, Kona, and remote work influencer Yen Tan shares their expertise in building a people-first work environment. Yen […]
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A remote team has a friendly discussion together on a video call.

Relationship Building With Virtual Teams: Activities to Foster Culture

Course Details With the increasing shift to remote and hybrid work environments, it is critical that organizations adapt and find novel ways to build a culture of trust and collaboration. In this course, HR expert Amber Vanderburg shares strategies to effectively integrate team building activities into your organization. Amber begins the course by discussing how […]
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A remote team collaborates by doing a tablet exercise together.

Creating a Culture of Remote Collaboration

Course Details As more and more companies shift to a remote/hybrid model, it is more important than ever that leaders know how to provide valuable collaboration opportunities to their team’s. In this course, HR expert Amber Vanderburg shares strategies that you can implement to increase collaboration and promote a positive workplace culture, whether that workplace […]
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A remote worker sits comfortably while using their phone and laptop for work.

Build Motivation and Trust in your Remote Team

Course Details Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e-learning course is for the […]
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Person participates in group activity amongst their team.

Strategies for Effective Leadership Teams

Course Details As a leader, you have a lot on your plate, but it can be extremely helpful to work effectively with other leaders and managers in your organization. In this course, leadership and workplace effectiveness expert Eric Zackrison, PhD will unlock the secrets of how effective team’s of leaders work together. Eric will cover […]
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Male worker raise hand asking question at office teambuilding

Team Building 101

Course Details Extraordinary business results are never achieved by one person alone. Rather, they are the product of a team of people working together toward a common goal. But it’s not enough to put a group of bright and talented people together and hope that their personalities and work styles align. As a leader and […]
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A manager reviews an article on developing diversity.

How To Start Becoming a Leader

Course Details Being a leader is everyone’s opportunity. It can be learned if you are open to new ideas and ways of working with people. This may mean accepting occasional failure and letting go of “what worked before.” After completing this course, you will be better able to adopt new ideas and practices associated with […]
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Man listening to video call on his computer

Remote Work Training 101

Course Details Are you flustered or frustrated by the challenges of facilitating virtually? You don’t have the benefit of a captive audience, isolated from external distractions. You can’t use body language to read the room. Virtual trainings don’t have to be inferior or lack connection! In this course, facilitator and virtual experience designer Melissa Dinwiddie […]
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Woman wearing pink sweater and headphones taking notes at computer

Remote Onboarding For New Hires

Course Details This course addresses the challenges of remote onboarding in the digital age. Participants will learn how to create an engaging onboarding process that aligns new hires with the company’s values, despite the limitations of a remote work environment. The training provides strategies for building a successful remote onboarding process that fosters connection, collaboration, […]
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Man wearing blue shirt and glasses smiling and looking at computer

Coaching: Frontline Leadership Success

Course Details Good coaching makes everything easier. When you coach well, it leads your team to self-efficacy. You foster team’s full of accountability and ownership. You empower people to lead from within and effectively manage their own goals and pursuits. When you coach well, you actually manage less. In this course drawn from more than […]
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