Course Tag: Leadership Skills

Check out our Leadership Skills Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A manager sits at a computer as they review a new presentation they created.

Leading with Compassion

Course Details In this course, you will discover how compassionate leaders care about their team’s emotional and life needs and recognize that happier employees are more engaged and perform twice as well as those whose staff feel unvalued and uncared-for. Compassionate leaders are perceived as strong and competent. Their employees are more loyal. Compassion (caring […]
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A manager reviews team feedback on their computer.

Leadership 101

Course Details Learn about the fundamentals of effective leadership, the 6 leadership styles, and what you can do to become a more dynamic leader for your organization. This course shows you how to create and execute your leadership vision and empower your team members to reach their potential. Leaders are made, not born – and […]
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A professional stands in front of their computers.

Developing as a Leader & Manager

Course Details You were likely promoted to a leadership position because you were excellent as an individual contributor, but leading people requires a whole new set of skills. You’re suddenly tasked with delegating tasks, managing disputes, and making difficult decisions and assessments. In this course, bestselling author and success coach Kirsten Blakemore will help you […]
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How to Give Feedback

Course Details This short course explains how to use an appreciative inquiry approach to provide regular, honest feedback that enables your staff to grow in confidence and make sustainable improvements to their performance. Giving feedback is an essential part of supporting staff development in the workplace and creating a learning culture. Feedback helps to develop […]
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Focused stylish millennial businessman consulting expert, listening to professional advice from boss, coworker, mentor. Business colleagues men meeting, talking at office work table

Coaching 101

Course Details Coaching is a vital skill whether you’re looking to improve your leadership abilities, work with teams more effectively, or advance your career. Get started on your coaching journey with our interactive self-study e-learning course! This course features a range of realistic examples, scenarios, and challenges to help you build your coaching skills. What […]
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Soft Skills

Developing Emotional Intelligence for Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. Distinct from our intelligence quotient (IQ), […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Great innovation questions seek to narrow down the problem, instead of simply focusing on solutions. Working towards a goal usually involves addressing a series of questions. To simplify the process, we tend to take one idea at a time and treat it as a “will it or won’t it work” situation. This course […]
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