Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Raising Resiliency - Build Tolerance for Stress

Raising Resiliency – Build Tolerance for Stress

Course Details Learn how to build a stronger tolerance for stress. This course is designed to help you improve your stress tolerance skills in order to become more resilient. You will discover how moderate stress builds tolerance for stress. We will introduce you to a number of stress-relief techniques such as a “Worse Case Scenario […]
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Stress Management: Stress Management Techniques

Stress Management: Stress Management Techniques

Course Details In this training course, you’ll learn effective techniques to help you manage stress, allowing you to be more productive and improve your overall sense of well-being. We discuss how stress manifests itself and how we contribute to our own perception of stress. With an understanding of this, you’ll be in a better position […]
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Two men seated at a table with coffee mugs talking

Difficult Conversations: How To Become a Master of Them

Course Details Stop avoiding tough talks. Learn to navigate challenging conversations with confidence, whether you’re giving feedback to colleagues, negotiating with leadership, or addressing personal relationships. Communication expert Alan Stevens teaches you proven techniques to: Perfect for managers, HR professionals, and anyone looking to improve their communication skills in both professional and personal settings. Transform […]
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Dealing With Difficult People

The Easy Guide to Dealing With Difficult People

Course Details Whether it’s in the office, warehouse, factory, or working outdoors, there may be times when we are faced with difficult or aggressive behaviour. In a workplace, difficult or aggressive behaviour can increase stress, lower productivity, damage morale, do great harm to your organisation’s image and can even result in injury. This Dealing With […]
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Group of people talking in a room with large windows

Lead With Confidence

Course Details Lead With Confidence shows the power of non-verbal communication and how to use body language and eye contact to demonstrate leadership confidence; Practice techniques to exude confidence when speaking to others. Stuff happens. Maybe your team responds to an idea in a way you never expected. Maybe the people who were supposed to […]
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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Deciphering Communications To Reduce Misunderstandings

Solving Remote-work Communication Problems

Course Details Working from home requires a slightly different approach to communication. While in-person conversation is shaped by dozens of familiar but unwritten rules, the etiquette of good virtual communication is still in flux. This can result in colleagues misunderstanding each other, choosing inappropriate tools for urgent or sensitive messages, and wasting time in delays […]
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Basics of a Good, Well-Rounded Communicator

Basics Of a Good, Well-Rounded Communicator

Course Details Are you someone looking for a clear, easy-to-understand way to improve your communication skills? This course is designed to help you build your effectiveness as a manager or leader through an interactive, self-study e-learning course that provides an introduction to communication. Using a range of realistic examples, scenarios, and challenges, this is the […]
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