Course Tag: Customer Engagement

Check out our Customer Engagement Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Rapport is a connection with another person, which can happen instantly or develop over […]
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Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Image of a floor stand LCD screen in a women's clothing store

Master customer satisfaction to build a great business

Course Details Master customer satisfaction to build a great business. Identify the key things which will make the difference for you. Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients […]
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Two women browsing in a clothing store

Customer Service And Experience Improvement: Gain Devoted Customers

Course Details Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves? This […]
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Female optician selling glasses in a store

Customer Experience Management: Grow Your Business With A Purpose

Course Details Experts Shaun Smith and Andy Milligan share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Service People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts […]
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Male barista in an apron standing behind counter

Customer Experience Management: Brand Promise & Customer Loyalty

Course Details Customer Experience Management: Brand Promise And Customer Loyalty, can be enjoyed as a stand-alone course and – for maximum benefits – taken as the first course of a three-course series entitled Customer Experience Management Bundle: Grow Your Business With A Purpose. In this course, the focus is predominately given to the importance of […]
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Why Customer Loyalty Matters

Proactive Customer Service

Course Details This course details passive, average and proactive service, techniques for building rapport, and methods to introduce up-selling and cross-selling. Deploying these techniques will help to turn your callers & customers into business friends. CX teams are often encouraged to provide proactive customer service. Many times these instructions neglect to equip the service providers […]
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