Course Category: Customer Loyalty

Closeup of hands handing a loyalty credit card to a cashier

Measuring Customer Service

Course Details How do you measure up in providing exceptional customer service? Discover the secrets of delivering excellent service that leaves an impression on customers’ hearts and minds. In this course, you’ll challenge the status quo as you discover how to set standards for outstanding customer service. You’ll also learn how to effectively gather customer […]
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Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course, Dr. Jagdish Sheth provides […]
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Show Up and Follow Through to Build Strong Connections with Customers

Course Details Strong relationships are built on trust. One of the best ways to earn trust is to show up and follow through on your commitments. In this Follow Through for Success course, you will learn how to demonstrate your support for your customers to strengthen your connections and make them (and you) feel great. […]
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Passion for Service: Excellence in Customer Service

Course Details Passion for Service Excellence is a course that demonstrates how to deliver excellent service. You will learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions, will all flow naturally. The case study video segments in this course show how different […]
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Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Rapport is a connection with another person, which can happen instantly or develop over […]
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Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Master customer satisfaction to build a great business

Course Details Master customer satisfaction to build a great business. Identify the key things which will make the difference for you. Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients […]
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Customer Service And Experience Improvement: Gain Devoted Customers

Course Details Are you looking to go above and beyond for your customers? Are you looking for that secret recipe that will take your customers from being ‘pleased’ to ‘delighted’? Do you understand the importance of customer service, but are looking for that extra actionable insight to get your business the exposure it deserves? This […]
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Customer Experience Management: Grow Your Business With A Purpose

Course Details Experts Shaun Smith and Andy Milligan share the findings and research from their best-selling book, On Purpose: Delivering A Branded Customer Service People Love, and some of the techniques their company, Smith+Co, uses to help organisations become purposeful in the experience they deliver to customers. They use case studies to illustrate the concepts […]
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Customer Experience Management: Brand Promise & Customer Loyalty

Course Details Customer Experience Management: Brand Promise And Customer Loyalty, can be enjoyed as a stand-alone course and – for maximum benefits – taken as the first course of a three-course series entitled Customer Experience Management Bundle: Grow Your Business With A Purpose. In this course, the focus is predominately given to the importance of […]
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