Course Category: Courses

A group of call center agents working while a manager oversees

Contact Center Excellence

Course Details Modern contact centers can be overwhelming for the uninitiated. Handling dozens (or thousands, or millions) of calls, emails, and chats is challenging enough all by itself. Then on top of that you’ll be bombarded with terms like “service level” and “handle time” and conversations about how to balance occupancy correctly to avoid burnout […]
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The Balance Between Sales & Service

Course Details The concepts of sales and service are inextricably linked, and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service, you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of […]
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Building a Successful Customer Experience Program

Course Details In markets saturated with options, customer experience has become a key differentiator for companies. Implementing a customer experience strategy means taking an interest in the different interactions that customers have with the company and making them as positive as possible, in order to engage customers with the brand. The challenge for the company […]
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Artist sitting at table looking at cellphone while working on a laptop

Learn How Not To Take Things Personally

Course Description Are you affected by how others act or react, especially how that could make you feel how you somehow caused their reaction? Well, don’t take it personally; learn how to control your feelings by taking this course. What you’ll learn
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Closeup of hands handing a loyalty credit card to a cashier

Measuring Customer Service

Course Details How do you measure up in providing exceptional customer service? Discover the secrets of delivering excellent service that leaves an impression on customers’ hearts and minds. In this course, you’ll challenge the status quo as you discover how to set standards for outstanding customer service. You’ll also learn how to effectively gather customer […]
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Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course, Dr. Jagdish Sheth provides […]
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Man in blue sweater holding leash to small Doberman dog in a pet store

Show Up and Follow Through to Build Strong Connections with Customers

Course Details Strong relationships are built on trust. One of the best ways to earn trust is to show up and follow through on your commitments. In this Follow Through for Success course, you will learn how to demonstrate your support for your customers to strengthen your connections and make them (and you) feel great. […]
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Group of young IT specialists working around a table

Passion for Service: Excellence in Customer Service

Course Details Passion for Service Excellence is a course that demonstrates how to deliver excellent service. You will learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions, will all flow naturally. The case study video segments in this course show how different […]
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