Gladly Academy
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Customer Service 101
Learning & Development Operations Customer ServiceLearn customer service skills through interactive self-course with realistic examples.
Delivering Sensational Customer Service
Learning & Development Operations Customer ServiceStand out from competitors with clear communication, a positive attitude and exemplary actions.
Mastering Customer Service
Learning & Development Operations Customer ServiceThis 11-part course helps new contact center workers master skills in providing world-class service.
Enhancing Service By Listening
Learning & Development Operations Customer ServiceDevelop positive attitudes and skills for service excellence through listening techniques.
Attitude in Customer Service: The Keys to Success
Learning & Development Operations Customer ServiceBuild exceptional customer service character through integrity and honesty.
Understanding the Customer (CPD Certified)
Learning & Development Operations Customer ServiceMaster the art of delivering fantastic service by understanding customer needs and perspectives.
Customer Service 201: Remarkable Service
Learning & Development Operations Customer ServiceUnderstand the importance of delivering excellent customer service - internally and externally.
Phone Support Etiquette
Learning & Development Operations Customer ServicePrepare to provide excellent customer service with effective communication skills.
Attitude in Customer Service: Words to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
Attitude in Customer Service: Mindfulness
Learning & Development Operations Customer ServiceBoost service resiliency with 9 steps and crisis management skills.
Handling Confrontational Customers
Learning & Development Operations Customer ServiceLearn to handle confrontational customers and stay positive in customer service.
Handling An Irate Caller
Learning & Development Operations Customer ServiceLearn the essential skills for handling emotionally charged customers on the phone.
About Gladly Academy
Gladly Academy is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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