Listening Actively
Categories:
Learning & Development,
Soft Skills,
Communication,
Course Details
Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues.
In Listening Actively, Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.
What you’ll learn
- Don’t talk over the top of someone, INSTEAD: Listen and show interest
- Don’t tune out, INSTEAD: Acknowledge key points
- Don’t force a person to listen, INSTEAD: Agree to listen to each other
- Don’t ignore body language, INSTEAD: Read reactions to your words
