Course Tag: Management

Check out our Management Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Two people seated at a table and working on a laptop

Active Listening for Deeper Connections

Course Details Active listening is an essential skill that can help you connect with others more deeply and build social connections at work and beyond. In this course, you’ll learn the fundamentals of active listening and its importance in fostering deeper connections. You’ll discover 9 practical techniques for effective listening, including empathizing with the speaker, […]
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. So how can you really listen and help others to feel seen and heard? What you’ll learn
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Soft Skills

Developing Emotional Intelligence for Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. Distinct from our intelligence quotient (IQ), […]
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