Course Tag: Emotional Intelligence

Check out our Emotional Intelligence Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

Building Confidence

Building Confidence

Course Details Taking a few minutes to follow our Building Confidence course will make it much easier to handle the many tasks you’re faced with every day. Self confidence is not always an inborn trait. There will be times when you feel confident and other times when you feel less so. Perhaps you already recognize […]
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A man sitting at a table and looking at a piece of paper

Sharper Brain, Smarter You: Happiness

Course Details Neuroscientist Wendy Suzuki explores “The brain-changing benefits of exercise” in her fascinating TED Talk that will make you want to hit the gym right after. Learn why exercise doesn’t just support your physical well-being, but is also the most transformative thing you can do for your brain. Suzuki discusses the neuroscience behind exercise […]
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Two people seated at a table and working on a laptop

Active Listening for Deeper Connections

Course Details Active listening is an essential skill that can help you connect with others more deeply and build social connections at work and beyond. In this course, you’ll learn the fundamentals of active listening and its importance in fostering deeper connections. You’ll discover 9 practical techniques for effective listening, including empathizing with the speaker, […]
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. So how can you really listen and help others to feel seen and heard? What you’ll learn
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Soft Skills

Developing Emotional Intelligence for Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. Distinct from our intelligence quotient (IQ), […]
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Techniques To Reduce Bias

Techniques To Reduce Bias

Course Details You may have heard about unconscious bias, and even done some training to raise your awareness about your own biases. But effectively counteracting bias requires not only awareness, but the application of structured decision making techniques that help us subject our thinking to greater scrutiny. In this interactive, game-based course, you will learn […]
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