Course Tag: Customer Support

Check out our Customer Support Content on Gladly Learning, a one-stop-shop for free customer support training, courses, and certifications.

A group of call center agents working while a manager oversees

Contact Center Excellence

Course Details Modern contact centers can be overwhelming for the uninitiated. Handling dozens (or thousands, or millions) of calls, emails, and chats is challenging enough all by itself. Then on top of that you’ll be bombarded with terms like “service level” and “handle time” and conversations about how to balance occupancy correctly to avoid burnout […]
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Closeup of hands handing a loyalty credit card to a cashier

Measuring Customer Service

Course Details How do you measure up in providing exceptional customer service? Discover the secrets of delivering excellent service that leaves an impression on customers’ hearts and minds. In this course, you’ll challenge the status quo as you discover how to set standards for outstanding customer service. You’ll also learn how to effectively gather customer […]
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Man and woman inspecting a washing machine in a store

Behavioral Theories of Brand Loyalty

Course Details Brand loyalty means that consumers have a special interest in a particular brand, so when they continue to purchase such products, they only recognize the brand, thus giving up the attempt of other brands. Brands can exceed the product life cycle and are an intangible asset. In this course, Dr. Jagdish Sheth provides […]
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Man in blue sweater holding leash to small Doberman dog in a pet store

Show Up and Follow Through to Build Strong Connections with Customers

Course Details Strong relationships are built on trust. One of the best ways to earn trust is to show up and follow through on your commitments. In this Follow Through for Success course, you will learn how to demonstrate your support for your customers to strengthen your connections and make them (and you) feel great. […]
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Group of young IT specialists working around a table

Passion for Service: Excellence in Customer Service

Course Details Passion for Service Excellence is a course that demonstrates how to deliver excellent service. You will learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting or responding quickly to questions, will all flow naturally. The case study video segments in this course show how different […]
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Two adults and a young girl looking at their reflection in a window

Creating Good Impressions Through Good Rapport

Course Details Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. Rapport is a connection with another person, which can happen instantly or develop over […]
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Store clerk showcasing televisions to a couple while they shop

Improving Customer Rapport

Course Details When you make developing Customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning Customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As […]
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Build Resilience, Reduce Stress

Build Resilience, Reduce Stress

Course Details Resiliency is the capacity of an individual to remain unaffected by a recent or anticipated stressful event. There are many strategies and techniques which can be employed to help people become more resilient in coping with stressors, such as improving self-regulation skills, reducing emotional reactivity, developing positive thoughts about oneself and others, building […]
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