Course Category: Soft Skills

Mastering Emotional Intelligence

Mastering Emotional Intelligence

Course Details Emotional Intelligence is the ability to recognize, understand, and manage our own emotions, as well as those of others. Self-awareness is a key component of EI, as it helps us to understand our own emotions and the impact they have on our behavior and decision-making. This course will teach you how to develop […]
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A couple seated across from a woman at a desk who is filling out forms

Listening Skills – The Ultimate Workplace Soft Skills

Course Details Listening Skills are the quiet soft skills sauce that can make or break a career. Have you ever had a client, customer, boss or colleague have to repeat things to you several times? Or look at you as if they weren’t sure you were understanding them, or even paying attention? What you’ll learn
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How To Develop Your Questioning & Listening Skills

How To Develop Your Questioning & Listening Skills

Course Details The key to gaining detailed information is effective questioning so you can provide the excellent level of service that your customers deserve. This looks at three elements you can incorporate to provide high customer service. Upon completing the course, you’ll be able to integrate paying attention, listening, and responding appropriately to your customer […]
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Two people seated at a table and working on a laptop

Active Listening for Deeper Connections

Course Details Active listening is an essential skill that can help you connect with others more deeply and build social connections at work and beyond. In this course, you’ll learn the fundamentals of active listening and its importance in fostering deeper connections. You’ll discover 9 practical techniques for effective listening, including empathizing with the speaker, […]
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Three people seated in a row while talking and smiling

The Importance of Listening with Empathy

Course Details It’s frustrating when communication breaks down. And it’s often listening (or a lack of it) that’s to blame. So how can you really listen and help others to feel seen and heard? What you’ll learn
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Soft Skills

Developing Emotional Intelligence for Interpersonal Communication

Course Details Relationship management is all about interpersonal communication skills. It’s about your ability to get the best out of others, your ability to inspire and influence them, your ability to communicate and build bonds with them and your ability to help them change, grow, develop, and resolve conflict. Distinct from our intelligence quotient (IQ), […]
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A woman in glasses smiling and looking at the person seated to her right

How to Ask More Powerful Questions

Course Details Great innovation questions seek to narrow down the problem, instead of simply focusing on solutions. Working towards a goal usually involves addressing a series of questions. To simplify the process, we tend to take one idea at a time and treat it as a “will it or won’t it work” situation. This course […]
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A woman with long red hair sitting and listening to another woman talk

Listening Actively

Course Details Listening Actively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This […]
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A man in a blue shirt sitting and looking at another person talking

Waiting to Talk is Not Listening

Course Details To be a good manager requires many skills, and the most often-cited characteristic of great managers is listening. Many people have trouble listening because it requires turning down the “noise” in one’s own head while paying attention to others. This course reviews the steps of active listening and how to focus your attention […]
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